Customer Bill of Rights
Our Commitment to Competent, Responsive Service
Sumerset Houseboats subscribes to the National Marine Manufacturers Association Certification standards to insure that your boating experience is enjoyable as possible. This includes adhering to a Customer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing helpful employees, quality products, and reliable service.
You have the right to:
- Fair, open and honest treatment without discrimination
- Advertising and representations that are truthful and factual
- Respectful, professional and accurate responses to your questions and concerns
- Copies of all documents pertaining to purchase
- Privacy and confidentiality of customer records
- Product that is properly prepared, inspected and tested before delivery
- Timely delivery of product
- An explanation of the proper usage and operation of product
- An owner's manual that explains maintenance requirements and schedules established for your product
- Written copies and explanations of all warranty information on your purchase
- Timely response to service and warranty issues
- Maintenance & repair work done by certified company representatives
- Voice any concerns if we fail to meet your expectations, directly to our President & CEO