Steve,

Just wanted you to know what a great job Sumerset Transport did bringing in and rigging the Coleman boat in this weekend. Kudos to Paul, Bake, Caruso and Wes on an outstanding delivery.

I wish you were here to see how supportive, informative and customer oriented each man was to the Colemans. They took extra effort during the rigging process and then spent extra time with the customers personally after we got it to the dock to really make Ken and Ali comfortable and proud their new boat.

They took a potentially difficult situation in stride and were terrific ambassadors for the company and our product.

We’ve still got a number of items to punch out, but my hats off to everyone at TEAM SUMERSET on the execution of unique boat. It was truly a team effort.

Bob Cox
Starboard Marinas / State Park Marina
The Harbor Boat & Yacht Sales
V: 417-338-2828
F: 417-338-2822
www.stateparkmarina.com
www.theharborboatsales.com

To: Donna Hoffman
Subject: Boat

Dear Donna:

Just a short e-mail to tell you that we have just spent
our first week end on our beautiful new houseboat. After
we unpacked and put our things away and in order - we put
down throw rugs and opened the door for tours. Everyone
thought it was just beautiful and especially remarked on
the quality of the doors, cabinets, bathrooms and the
pretty color scheme and fabrics.

So, I thank you again for your help and want you to know
that the boat exceeded my expectations.

Sinerely,
Mary Bosserman

From: Wayne Waggoner [mailto:w.waggoner@comcast.net]
Sent: Monday, August 27, 2007 12:15 PM
To: Rimas
Subject: Visit to Somerset Houseboats

To: Steve Lochmueller, CEO and President

Subject: Visit to Somerset Houseboats on Thursday, August 23, 2007

Mr. Lochmueller;

I wanted to tell you how impressed I was with your facility and the staff at Sumerset Houseboats. My wife and I purchased a 2002 20X90 from Holiday Boat Sales in Atlanta to live on full time. Due to a problem with the waste tanks I had to replace the tanks on the rear head. I call Greg Conklin he was very helpful and lined up a date and time for me to drive up from Andersonville (20 miles north of Knoxville) and pick the tank up. I ask Greg if it was possible to take a tour of the plant and he arranged for me to walk thru with Nancy Rimas and she was perfect for the job. My visit started by meeting your receptionist, Alicia Conklin, who made me feel right at home.

I had some question for your technical folks, in which Nancy rounded up and they were very helpful. Sammy and Greg Smith were the folks that help me they were knowledgeable.

This is the first Somerset houseboat that my wife and I have owned, it won’t be the last.

Once again you have a great facility and a fabulous staff

Wayne Waggoner

Hi Nancy,

I hope that this e-mail finds you well. I promised you a while ago, that I would send pictures of our boat once it was complete, so here they are. I have also gone ahead and included an article we wrote about the boat. If you would like me to send these to another party please let me know. The pictures are not the best. They will give you an idea about how it all turned out, but honestly, the boat is way more fabulous than the pictures reflect. (more…)

Hello Steve,
I just want to tell you what a good guy Todd Winchester is. Today I was having my MSD tank installed and wanted another 80Gal water tank. Sumerset wouldn’t sell me one because they were counting parts. So on my way to Fantasy I decided to call Todd at Waterways.

I think Todd was the only one there and he too explained that he was counting inventory but he was great. He said, “Will, whatever you need I can get it done for you, come by.” There’s the attitude!!! When I showed up he already had the tank and 75′ of AC wire that I needed, sitting out in the shop.

Nice guy, good attitude. I found a new place to get parts.

Thank him for me when you see him, he went out of his way.

Will & Crystal

From: Debbie and John Ferguson
To: Steve Lochmueller
Subject: Outstanding Service

Steve,
Thank you and your wonderful team for all your help in making Calypso one of the most beautiful boats on Lake Roosevelt. We are so excited for her arrival. What a treat it has been to daily watch, your talented team, build Calypso. Fred created the design we wanted, Donna helped us to be brave with the interior colors and you for guiding us through the entire process.

Steve is definitely running a class operation!

Thanks again,
Debbie and John Ferguson

From: Paul Cassidy
To: Steve Lochmueller
Subject: Outstanding Service

Steve,
I just wanted to write a quick note to let you know of the outstanding service I received from Kenny on the repair of my Houseboat. He went above and beyond what was necessary to handle the warranty items on my boat. I believe you couldn’t have a better man to handle your 5 year warranty repairs. He’s a great front man for Sumerset and you should be proud to have him as a representative of your company.

Thanks for all your outstanding service. Have a great holiday weekend!

Paul H. Cassidy, President
Aquatic Consultants, Inc.
Your Lake & Stream Expert

“It May Not Have Seemed Like A Big Deal To You, But It Was A Big Deal To Us!”
Bill & Becky, Trader Bill’s, Hot Springs, Arkansas

Thanks to Everyone at Sumerset for all you did for us at the recent Houseboat EXPO in Louisville, KY. Steve, Johnny, & Nancy - you are the BEST!!

After seeing the entire show and working with you all, we are prouder than ever to be associated with Sumerset Houseboats.

Thanks Again, Bill & Becky
TRADER BILL’S

Dear Steve,

I want to personally thank you and your team for hosting Danielle and I last week when we visited the factory for our design session. The great hospitality shown by Sumerset at this year’s Houseboat Expo and the reception afterwards was only exceeded by our incredible visit to the factory. What a fantastic week! After having such a great ownership experience with our 2005 Sumerset we had no doubt that we would own a newer, larger Sumerset one day. All of the time we have spent with you, Johnny Flatt, Donna Hoffman, Greg Baldwin, and Fred Browning has been enjoyable and further supports our decision to build a new Sumerset. Everyone at the factory was so helpful and patient with us and made the design process a lot of fun. I have to commend the Schwan family and the Holiday Boat Sales staff in giving us great customer support in Georgia and making these two new Sumerset purchases a reality. Please thank your team on our behalf for making our dreams come true.

Sincerely,
Mark McQuaid
Wholesale Manager / Partner
Motorcars of Georgia
Lamborghini Atlanta
Lotus of Atlanta

Dear Steve and Team Sumerset,

Somebody did an OUTSTANDING job of making Sumerset Houseboat the star attraction at EXPO 2007!!!!! Myra & I are not 100% sure of who should get the credit, but in our opinion you once again you should get the lion’s share. Myra & I were very touched to be included in EXPO and hope we were helpful in making it a success.

As always it was super to see the fine group of Sumerset people but Myra and I are especially glad of time that we get to spend with you! We like being around positive people that are making the world a better place.
Great to see all of you—–Keep in touch,
Lee & Myra