FOR IMMEDIATE RELEASE: July 14, 2008
Contact: Nancy Rimas, VP Customer Relations/Marketing

Nancy Rimas
Sumerset Houseboats
1-606-679-9393
1-606-678-0487
nrimas@sumerset.com
www.sumerset.com

Sumerset Houseboats Announces 2008 Customer Satisfaction Award

Somerset, KY — “Sumerset is extremely excited about being a recipient of the National Marine Manufacturer Association (NMMA) CSI Award for 2008 – Sterndrive Houseboats. This validates our corporate philosophy of service after the sale. This joined with our continual focus on refining and improving our product, casts a bright light on our future”, stated Steve Lochmueller, President and CEO.

The National Marine Manufacturers Association announced total of 73 boat and engine manufacturers were recognized for excellence in customer satisfaction, as part of NMMA’s Customer Satisfaction Index (CSI) program. Sumerset Houseboats is the first Houseboat manufacturer to qualify and receive an award since it’s inception in 2001.

The Marine Industry CSI Awards program honors participating companies actively measuring customer satisfaction to pursue continuous improvement. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by consumers purchasing a new boat or engine during the period between April 1, 2007 and March 31, 2008. Participating manufacturers must survey all new boat buyers during this period.

“Sumerset Houseboats is honored to be a recipient of the 2008 NMMA CSI Award . This award recognizes, once again, that Sumerset Houseboats leads the industry; striving to provide the best possible customer experience with the belief that those experiences will translate into meaningful customer relationships. Sumerset has always stood for the idea that “Your word is who you are.” Receiving the NMMA CSI Award is tangible proof of our efforts to uphold that belief,” affirmed Steve Lochmueller, President and CEO.

Sumerset Houseboats is the oldest and largest manufacturer of aluminum hull houseboats and is located in Somerset, Kentucky. Visit our website at www.sumerset.com for more information and to view photos of our boats.