From: Gary Bell
Sent: Mon 6/30/2008 2:00 PM
To: Steve Lochmueller
Subject: Bell Houseboat # 1306

Hi Steve:

I wanted to drop you a quick note to share with you how appreciative we are on the level of customer service we have received from Sumerset over the past month. Greg Baldwin has been amazing in his responsiveness and attention to detail. Even though we have made numerous changes, he has never once made us feel guilty about it and he has been extremely helpful in making design recommendations.

We then had an opportunity to work with Donna Hoffman this past week on designing a master shower and had a very similar experience. In addition to the shower, Donna reviewed our contract and proposed several additional up grades which we could not be happier with.

We seldom take the time to recognize those individuals that provide exceptional customer service on a daily basis but these two have given us an extremely positive outlook on our decision to build a custom Sumerset.

We hope you and your family are well.

Sincerely,

Gary Bell
President
Bell & Associates Benefits Consulting, Inc.